GACA Billing System

Achievements

60%

Increased Efficiency

70%

Enhanced Accuracy

Improved Customer Satisfaction

Brief

ADAA Partnered with General Authority of Civil Aviation , Saudi Arabia (GACA) to overhaul their billing and payments system. The existing processes were plagued with inefficiencies, errors, and compliance challenges, prompting the need for a modern, streamlined solution. The objective was to modernize and streamline the billing processes, enhance revenue collection efficiency, and provide seamless and user-friendly payment experience for its clients and stakeholders.

Issues we discovered:

Manual Billing Processes

The existing billing system relied heavily on manual processes, leading to frequent errors and delays.

Revenue management

Due to the manual systems, there were delays in invoicing, management of payments and receivables.

No Integrations

There were no integrations with other systems like ERP which led to manual data entry to increase the risk of data inconsistency.

Solution:

ADAA proposed a comprehensive strategy to modernize and streamline GACA’s billing and payments system. The key elements of the solution included:

Automated Billing Software

Implementation of a robust billing software to automate invoicing and payment processing.

System Integration

Integrate the system with GACA's existing ERP systems, data warehouses, and any other necessary external systems.

Regulatory Compliance Module

Development of a compliance module to automatically update and maintain regulatory standards.

Customer Self-Service Portal

Created an intuitive online portal where customers could view, manage, and pay their bills easily, enhancing user experience and satisfaction.

Implementation:

Needs Assessment and Initial Planning

Conducted a thorough needs assessment to understand the specific requirements and pain points of GACA through stakeholders interviews and questionnaires. Compiled and prioritized requirements based on the insights gathered, ensuring that all critical functionalities were identified and documented.

Design and Prototyping

Developed low-fidelity prototypes to visualize the proposed solution and gather early feedback. After feedback from the stakeholders, refined prototypes into high-fidelity designs based on user feedback, ensuring the interface was intuitive and following the design principles and aligned with user expectations.

Development with Continuous Discovery

Adopted an agile development methodology, breaking the project into manageable sprints to allow for iterative progress and continuous discovery.

Results:

Increased Efficiency

Automated billing processes to reduce processing time by 60%, significantly improving operational efficiency.

Enhanced Accuracy

Integration of data sources and automated validation to reduce billing errors by 70%.

Improved Customer Satisfaction

The customer portal and efficient billing processes to result in higher customer satisfaction and reduced complaints.

Conclusion:

The collaboration between ADAA and GACA led to a significant transformation of the billing system, enhancing efficiency, accuracy, and customer satisfaction.

What our clients say

Working with ADAA' has been a fantastic experience. The level of professionalism and attention to detail is top-notch. Every interaction has been smooth, and the quality of service delivered has exceeded my expectations. I highly recommend the team for anyone looking for reliability and excellence.

Nezzar Raboey

Head of digital Transformation PMO

General Authority of Civil Aviation

GACA Billing System

Achievements

Brief

Issues we discovered:

Manual Billing Processes

Revenue management

No Integrations

Solution:

Automated Billing Software

System Integration

Regulatory Compliance Module

Customer Self-Service Portal

Implementation:

Needs Assessment and Initial Planning

Design and Prototyping

Development with Continuous Discovery

Results:

Increased Efficiency

Enhanced Accuracy

Improved Customer Satisfaction

Conclusion:

What our clients say

Nezzar Raboey

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