MOI

Achievements

20k

Website traffic increased

1 Month

Time to completion

123

Another Achievement

Brief:

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Through UX benchmarking and stakeholder collaboration, we crafted a robust design system that ensured consistency and scalability across the intranet. By reorganizing information architecture, we improved navigation efficiency and user satisfaction. The implementation of both light and dark mode options catered to diverse user preferences, enhancing accessibility and usability in varying environments. User testing and iterative design iterations were pivotal in refining the internet's interface, resulting in positive feedback from internal users and improving the overall user experience.

Issues we discovered:

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01

Outdated User Interface Design

The website suffers from outdated user interface designs that hinder user experience. These interfaces do not align with modern usability standards, resulting in confusion and inefficiency for visitors navigating the site.

02

Unstructured Site Map & Website Sections

The site map and organization of sections on the website lack clear structure, making it difficult for users to find relevant information efficiently. This lack of organization leads to frustration and a disjointed user experience.

03

No Ability to Search for Specific Services

Users currently lack the ability to search for specific services on the website, impeding their ability to quickly locate important information and access E-services. This limitation reduces user satisfaction and hinders overall site usability.

04

Not Accessible in Terms of Inability to Change Font Size

Given the fact that this website should be accessible by all community sectors regarding their abilities, the website was lacking essential accessibility features which excludes users with visual impairments or diverse preferences from accessing information comfortably, failing to meet accessibility standards.

05

Complex and Inaccessible Content

The content structure on the website is overly complex and inaccessible, making it challenging for users to grasp essential information easily. This complexity diminishes user engagement and impedes effective interaction with the site's resources and services.

Challenges:

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To address the usability challenges identified on the KSA Ministry of Interior's website, we conducted a thorough UI/UX website audit. This audit encompassed a comprehensive evaluation of user interfaces, site map structure, search functionalities, and accessibility features. Through meticulous analysis and user feedback, we pinpointed areas for improvement, such as outdated designs, unstructured navigation, and limited accessibility options. These findings informed targeted enhancements aimed at optimizing user experience, ensuring seamless access to essential services and information for all users.

Solution:

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In our approach to enhancing website usability and accessibility, we draw upon proven strategies and global best practices. Our focus is on transforming user experience through meticulous attention to details and innovation. Here’s how we achieve this:

01

Global UX/UI Benchmarking

We conduct in-depth studies and analysis of Ministry of Interior websites from around the world, identifying best-in-class UX/UI practices to inspire and inform our redesign strategy.

02

Revamped User Interface Design

We overhaul outdated interface designs to align with contemporary usability standards, ensuring intuitive navigation and a seamless user experience.

03

Streamlined Site Structure and Navigation

Enhance user journey with a restructured site map and clear, organized sections that empower users to find information effortlessly.

What our clients say

We have had couple of projects with them, and the team was professional and collaborative. we look forward to have much more successful projects together.

Abdullatif Alotaiby

Program Manager

ELM Company

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Check out our other client projects